Contact BPAAU

Have a question about a review, found an error, or want to get in touch? We’d love to hear from you.

Get in Touch

General Enquiries: hello@bpaau.org

Editorial / Corrections: editor@bpaau.org

We aim to respond to all genuine enquiries within 48 hours. Please note: BPAAU does not provide gambling advice, support for problem gambling, or technical support for online casinos. If you need gambling help, visit our Responsible Gambling page for support contacts.

What to include: for review corrections, tell us the page URL and the exact figure or claim that is out of date; for operator feedback, include the date of the issue and your registered username (never share passwords); for press enquiries, include your outlet, deadline and the angle you need. We do not accept paid placements, and we cannot change a rating because an operator asks us to. See how our team works on the About and Methodology pages.

How to Reach Us

We run a small editorial team and route every enquiry to the right person so it does not sit in a general inbox. Choose the address that matches your reason for writing:

press@bpaau.org is our dedicated press and media line. Use it for journalist interview requests, expert commentary, data or benchmark requests, and background briefings on the Australian online pokies market. This inbox is monitored by our editor and is the fastest route for time-sensitive stories.

editor@bpaau.org handles editorial corrections, source verification, rating disputes and technical feedback about our reviews. If you have spotted an out-of-date bonus figure, a broken link or a licence number that no longer checks out, this is the address that will get it fixed on the site.

hello@bpaau.org is our general enquiries inbox for everything else: feedback on a guide, suggestions for new coverage, non-press partnership questions and general player questions we can help point in the right direction.

What to Include in Your Message

A clear, well-structured email lets us help you faster and avoids a back-and-forth just to understand the issue. Depending on why you are writing, include the following details:

Operator enquiries: tell us the operator name and, if you have it, the gaming licence number you see in the site footer. Explain your specific question in one or two sentences — for example, whether a listed welcome bonus is still active, how long a PayID withdrawal took, or whether a particular pokie is excluded from wagering. If you are reporting an issue you experienced, include the date and the type of device you used.

Feedback or corrections: include the full page URL (for example, https://bpaau.org/best-high-rtp-pokies-australia-2026) and the exact figure, claim or link you believe is out of date. If possible, include a screenshot or a quote of what you see. Never share your password, full card number or your date of birth with us — we do not need them to fix a page.

Press enquiries: tell us the media outlet you write for, your deadline, the angle you are pursuing and whether you need a quote on the record or on background. If you are working to a same-day deadline, put “URGENT” in the subject line so we can prioritise your message.

Response Times

We aim to respond to every genuine enquiry within 48 hours of receipt, Monday to Friday. Press and media enquiries are prioritised, and we usually reply to press@bpaau.org within 24 hours on business days. Editorial corrections are typically published within one week of verification, depending on the complexity of the change.

If you have not heard back within five business days, please re-send your message to the same address — occasionally a delivery is filtered into spam, especially if your email contains links or attachments. We do not operate a live chat or a phone line, and we are not able to provide gambling-addiction support or technical support for online casinos. If you are experiencing problem gambling, please visit our Responsible Gambling page for free, 24/7 Australian support contacts.

Before You Contact Us

A surprising number of emails we receive are already answered elsewhere on the site. Before you write, it is worth checking the following pages — most questions are resolved in under a minute:

Our Methodology page explains how we review operators, how long we test withdrawals and how we arrive at a rating. Our About page covers who we are, how the site is funded and why we can remain independent. The Blog index lists every guide we have published, including detailed articles on no-deposit bonuses, PayID withdrawals, high-RTP pokies and legality under the Interactive Gambling Act 2001 (Cth). And the FAQ blocks on most article pages answer the questions Australian players ask most often.

If you have already read these and still cannot find your answer, then by all means write — we would rather hear from you than leave a question unresolved.

Social & Community

BPAAU is a small, independent editorial team, but we are actively engaged with the broader Australian pokies community. We read player reports in online forums and Reddit threads, monitor operator complaint channels, and incorporate real player feedback into our quarterly review updates. If you have had a positive or negative experience with an operator we cover — particularly a fast PayID withdrawal, a bonus dispute or a licence verification issue — we want to hear about it.

We do not run a public social media account at this stage, and we never accept paid social promotion from operators. Our community focus is on building trustworthy, player-first content that Australians can rely on. For anything else, the best way to reach us remains one of the three email addresses above.